Posted December 08, 2017 in Articles

Hotel F & B, a leader in the hospitality industry, compiled a list of "50 Women to Watch," highlighting those at the property level making a daily impact at their hotels.

Mercedes began working at Hyatt Regency Cleveland in February 2014 as a greeter while on break from college. She quickly proved herself to be more than capable in this role, and soon expressed a desire to learn other areas of the restaurant. She was promoted to server, and excelled at this position right away. Guests often remarked about her friendly demeanor, attentiveness, and efficiency. Her desire to learn and grow led her to show interest in other areas of the hotel as well, and soon she transferred over to the front desk as an agent.

In April of 2015, Mercedes accepted the Rooms Internship position. Upon completion, she returned to school at Penn State University to obtain her Bachelor of Science in Hotel, Restaurant and Institutional Management. After graduating, Mercedes completed the Operations CMT Program at Hyatt Regency Cleveland, which allowed her to gain experience in all operational areas of the hotel. Realizing what an asset Mercedes’ great wealth of knowledge and positive attitude were, the hotel created the Assistant Operations Manager position specifically for her, allowing her to work in both the F&B and Front Office departments.

Although she has only been in this new role a few months, she has already made quite an impact. Engagement scores for both departments have improved significantly from last year, and customer service scores have reached their highest in the past few years, accompanied by weekly positive guest comments specifically mentioning Mercedes. Mercedes’s true passion for the hospitality industry, as well as her never-ending desire to learn, grow, and improve, make her absolutely a “Woman to Watch.”

Read more about Mercedes and her peers here.